Ashim Bose, Chief Data and AI Officer at Omnitracs joins me in a conversation about transportation intelligence and the growing need for accelerated delivery services in a post-pandemic world. We also discuss insights gained from the Omnitracs Delivering on Demand: Consumer 2021 Insights Survey.
Consumer preferences and needs have shifted during the pandemic, putting more pressure on fleets to deliver on these promises. With consumers becoming more dependent on delivery services during lockdowns, stay-in-place orders, and times when leaving home was simply not safe, trucking (and the drivers behind the wheel) became their lifeline.
We discuss how the survey found patterns in the growing usage of—and dedication to—deliveries as a primary mode of receiving goods (vs. in-store experiences) and, subsequently, consumers’ wants moving forward.