Within Deloitte, he is part of Customer and Marketing practice, where we he focuses on Customer Engagement, Customer Experience, Sales, Service and Marketing technology implementations. This includes leading projects to launch patient and HCP portals, HCP and patient marketing, end-to-end patient services call center platforms,, patient services operational reporting and analytics, and patient support mobile applications.
In our conversation, we talk about
Enhancing experiences through data-driven personalization at scale How to reimagine the government through integrated digital experiences that put people first How to engage patients and health care practitioners through personalized, omni-channel experiences How teams can integrate AI into existing workstreams to drive revenue growth How CIOs are collaborating with CMOs to align companies’ marketing, business and broader digital strategies The role of creative content in elevating the human experience