We explore how authenticity, trust, and relentless focus on value have been key to Cask’s success. Jeff reflects on lessons from the dot-com era, the power of genuine client relationships, and why every implementation is more about outcomes than technology alone.
From the rise of AI-enhanced platforms to growing demand for local partnerships, we cover emerging trends reshaping the ServiceNow ecosystem. Jeff also discusses the increasing role of automation, the future of implementation services, and why the best consultants push back instead of simply checking boxes.
If you're building in the enterprise tech space, thinking about platform partnerships, or just want to understand what it takes to lead with heart in a technical world, this episode is for you.