Freshworks CIO Ashwin Ballal shares the biggest lesson from decades leading global IT: empathy is not optional, even in a world run by AI. In this candid clip, Ashwin explains why putting yourself in the shoes of employees and customers builds trust, reduces friction, and transforms IT from a cost centre into a strategic powerhouse.
Hear how Freshworks designs people-first AI that simplifies complexity instead of hiding it — and why modern CIOs must blend innovation with genuine care.
👉 Watch, reflect, and ask yourself: does your tech still feel human?
https://techblogwriter.co.uk/freshworks-ashwin-ballal/ 
